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PRN Health Services is a national healthcare staffing firm serving hospitals, clinics, and long-term care facilities across the U.S. With hundreds of recruiters and a wide-reaching network of clinicians, their mission is simple yet critical: deliver the right talent, right when it’s needed most.
Enhanced Self-Awareness and Skill Development
The platform created powerful learning moments for recruiters at all experience levels. Mandy Nycz, the former Director of Learning & Development at PRN Health Services at PRN Health Services shared how experienced recruiter who considered herself highly skilled mnanaged to find the gaps in her knowledge and quickly fill it:
"She was shocked at the scores she was getting. As soon as she started reading through the feedback, it was a major aha moment for her. She thought she was getting to commitment and closing on her calls, but she wasn't—and that learning translated over to her real calls."
Why It Works
PRN Health Services attributes their success with Pitch Monster to several key factors
PitchMonster Customizability
The ability to align the platform with their existing training framework and performance metrics created continuity in their development approach.
Real-time feedback
Immediate, objective feedback accelerated the learning process and reinforced desired behaviors.
Varied practice scenarios
Diverse simulations prepared recruiters for the full spectrum of conversations they would encounter.
User-friendly design
The intuitive interface drove adoption for administrators and end-users alike.
Continuous improvement
Ongoing enhancements to the product demonstrated the vendor's commitment to addressing client needs.
Self-Directed Learning Environment
After initial hesitation, recruiters embraced the tool as a safe space for skill development allowing them to improve their skill in a safe, comfortable environment at their own pace.
They realized this was a really safe tool for them to use, meaning you could massively screw up and it's okay because you have another shot at it. Even those minor mistakes are an opportunity to fix it and get better.
Mandy Nycz, the former Director of Learning & Development at PRN Health Services at PRN Health Services
PitchMonster Leads to a 22% Jump in Quality
Today, PRN’s entire recruitment team uses PitchMonster to improve their conversational skills, receive real-time insights, and effortlessly incorporate targeted feedback into their daily calls.
Recruiters who completed the training program incorporating Pitch Monster scored 22.37% higher on actual calls over a 60-day measurement period compared to those who hadn't completed the program.
New hires now ramp up quickly, confidently, and consistently aligned with PRN’s communication standards. This has led to better client interactions, quicker placements, and a significantly streamlined onboarding process.
"One of our recruiters thought he had great skills until getting his first PitchMonster feedback. It was transformative. He managed to quickly adjust his approach, and his improved performance was immediately noticeable in actual calls."
Mandy Nycz, the former Director of Learning & Development at PRN Health Services at PRN Health Services
14% More Interviews, 9% Increase in Talk Time
Before PitchMonster, PRN’s recruiters relied heavily on inconsistent manual role-play methods. With PitchMonster’s AI-driven, data-centric approach, recruiters could clearly see where to focus their improvement efforts. Trainers shifted from repetitive drills to targeted coaching, substantially increasing productivity and training effectiveness.
A six-month comparison of recruiter performance before and after using Pitch Monster showed a 9% increase in talk time and a 14% increase in interviews conducted, demonstrating substantial improvement in recruiter effectiveness.
"PitchMonster changed everything. Now, recruiters get precise, objective feedback, greatly enhancing their ability to engage and connect with clinicians."
Mandy Nycz, the former Director of Learning & Development at PRN Health Services at PRN Health Services
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Alignment and Collaboration Across the Team
Adopting PitchMonster significantly improved collaboration between recruitment and training teams. Now, recruiters transition seamlessly from training scenarios to real-world clinician interactions, armed with comprehensive insights.
Continuous enhancements to PitchMonster, driven directly by PRN’s feedback, underscore a strong, proactive partnership. PRN remains dedicated to ongoing excellence, further strengthening their market position.
Sustained Growth and Recruitment Excellence
For PRN Health Services, PitchMonster has become more than just another training tool—it’s a strategic partner integral to their growth and success. With enhanced recruiter capabilities, increased training efficiency, and deeper clinician engagement, PRN is positioned for ongoing growth and continued leadership in healthcare staffing.
"PitchMonster is indispensable for anyone serious about improving recruiter performance. We’ve seen the proof, and I have no doubt it will soon reach absolute perfection.”
Mandy Nycz, the former Director of Learning & Development at PRN Health Services at PRN Health Services
PRN’s journey highlights the transformative potential of AI-powered training solutions, showcasing how effective conversations can drive consistent, measurable business growth.
Mandy rates PitchMonster 9 out of 10 and has already recommended it to other companies. She believes the solution has applications far beyond healthcare staffing.
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