PRN Health Services recruiters who finished a PitchMonster-based training program scored 22% higher on real clinician calls than recruiters who had not, measured over 60 days. Across the whole team, a six-month before-and-after comparison showed 14% more interviews conducted and 9% more talk time. PRN's trainers stopped running repetitive drills and started coaching the specific gaps the scores showed.
About PRN Health Services
PRN Health Services is a national healthcare staffing firm. It places clinicians in hospitals, clinics and long-term care facilities across the U.S. Hundreds of recruiters spend their day on the phone with nurses and other clinicians, and every placement starts with one of those calls.
The challenge
PRN already ran a full training program. The problem showed up after it. Recruiters left training without enough practice, and the practice they did get came from peer role-plays, where feedback was thin and awkward to give.
That gap showed up on real calls. In staffing, revenue depends on how well recruiters build relationships with clinicians on the phone, so PRN needed practice that felt like a real call and feedback that matched its own performance standards.
How PRN uses PitchMonster
PRN rolled out PitchMonster in August 2024.
1. Scenarios built on PRN's own criteria
PRN set up PitchMonster's scoring to match the criteria its trainers already used. A recruiter's practice score and a live-call review measure the same things, so feedback in training carries straight into the job.
2. Clinician personas at different difficulty levels
Recruiters practise with AI clinicians who have different personalities and communication styles. Trainers adjust the difficulty, so recruiters practise both routine calls and the hardest ones.
3. Instant, objective feedback
Every practice call ends with a score and specific notes. Recruiters see where they lost the clinician without waiting for a trainer or hearing it from a peer.
Recruiters were hesitant at first. That changed once they saw what the tool was for.
"They realized this was a really safe tool for them to use, meaning you could massively screw up and it's okay because you have another shot at it. Even those minor mistakes are an opportunity to fix it and get better."
Mandy Nycz, former Director of Learning & Development, PRN Health Services
4. Trainers coach from the data
With scores for every rep, PRN's trainers moved from running the same drills for everyone to coaching each recruiter on the step they kept missing.
The results
22% higher scores on real calls
PRN compared real-call scores for recruiters who completed the PitchMonster-supported training program with recruiters who had not. Over a 60-day measurement period, completers scored 22.37% higher.
Experienced recruiters found gaps too. One senior recruiter rated herself highly before her first practice session.
"She was shocked at the scores she was getting. As soon as she started reading through the feedback, it was a major aha moment for her. She thought she was getting to commitment and closing on her calls, but she wasn't - and that learning translated over to her real calls."
Mandy Nycz, former Director of Learning & Development, PRN Health Services
14% more interviews and 9% more talk time
PRN compared recruiter performance for six months before and six months after adopting PitchMonster. Interviews conducted rose 14% and talk time rose 9%.
New hires also ramp faster and follow PRN's communication standards from their first weeks, and Mandy rates PitchMonster 9 out of 10.
What other teams can take from this
- Score practice calls against the same criteria you use to review live calls, as PRN did.
- Compare people who finished the program with people who didn't, over a fixed window. It is the simplest way to separate the training effect from a good quarter.
- Expect your best reps to find gaps too. The biggest surprises at PRN came from recruiters who thought they were already closing.
If your recruiters talk to clinicians all day, book a demo and we'll build a sample scenario from one of your real calls.
