Automotive sales training for the follow-up call

Yes. BDC agents practice the follow-up call itself: getting past the price question, setting the appointment, and confirming the visit. Real BDC calls get scored on the same criteria, so managers see who books and why.

Yes. The group sets the word tracks and scorecards once, every store trains on them, and managers compare scores per rooftop. A new store onboards onto the same program instead of inventing its own.

Both work. F&I managers practice product presentations and objection handling, and service advisors drill the upgrade or trade-in conversation at the service lane. You define the scenario and the scorecard.

A dedicated CSM runs setup with you - about 3-4 hours of guided onboarding. You bring call recordings and word tracks, and a new scenario takes about two minutes to build, so a new OEM incentive can be in practice the day it drops.

29 languages with identical scoring criteria. A group can run the same trade-in objection in English and Spanish across markets and hold one standard.