For DSOs and dental groups
Dental front office training for DSOs and multi-location groups
PitchMonster gives DSOs and dental groups a way to run dental front office training across all their offices. New front desk hires practice patient calls with AI patients before they answer the phones, scored on the call standards your group sets, and regional managers see who is ready. Your group runs it for its own teams. We don't sell courses or certificates to individuals.
Hear a new-patient practice call
Customer teams practicing with PitchMonster
Why front desk calls go differently at each location
New front desk hires often learn on live calls, with real patients on the line.
- No safe place to practiceA new hire's first price shopper is a real patient.
- Every office sounds differentThe same question gets a different answer at each location.
- Role-plays by handOffice managers run them when they find the time, and busy days win.
- Hard questions firstCallers open with cost, insurance and how soon they can get in.
Your call standards become the practice scenarios
Your group builds practice calls from the way it wants the phones answered.
- Use your phone scripts, new-patient process and scheduling rules
- The AI patient asks about cost, insurance and availability the way your callers do
- Update a scenario once when a script changes, and every location practices the new version
One scorecard for all your locations
Each practice call is scored on a rubric your group writes, in your own words.
- Score behaviors, like "offered a specific appointment time before the call ended"
- Hold a new hire in one office to the same standard as a new hire in another
AI Coach asks what they would do differently
After each practice call, AI Coach asks the staff member questions about the moments they missed, so they work out the fix before trying again.
- Practice fits between patients, without an office manager in the room
- Staff can repeat a hard call, like a price shopper, until it feels routine
Regional managers see who is ready
Managers see each staff member's practice results against your scorecard, in any office.
- Check a new hire is ready before their first shift on the phones
- Spot who needs another round on insurance or price questions
Scenarios
Dental front desk training for everyday calls
Six common calls, each with the standard your group sets. Change any of them or add calls specific to your offices.
- New patient
“I chipped a tooth last night. Can someone see me this week?”
Good sounds likeFinds out how urgent it is, then books a specific time.
- Insurance
“Do you take my insurance? What will I owe?”
Good sounds likeCollects the plan details and explains what the office will check, without promising what the insurer pays.
- Price shopper
“How much is a cleaning? The office down the street quoted me less.”
Good sounds likeExplains what the visit includes and offers a time to come in.
- Cancellation
“I need to cancel tomorrow. Something came up.”
Good sounds likeOffers a new time on the same call, so the visit moves instead of dropping off.
- Recall
“Oh, has it been that long?”
Good sounds likeA friendly reminder, a reason to come back and a time on the calendar.
- Treatment plan
“That's more than I expected. I need to think about it.”
Good sounds likeWalks through the financing options your practice offers and books the next step.
Across locations
How DSO training works across locations
Start with one call, like the new-patient call, at a few locations. Your training lead builds the scenario and scorecard with our CSM, and new hires practice before their first shift.
When the standard works, roll it out to the rest of the group. Dental team training then runs on one set of scenarios, and a script change is one update.
New-patient call scorecard
- Found the reason for the call
- Offered a specific time
- Confirmed insurance details
- Found the reason for the call
- Offered a specific time
- Confirmed insurance details
- Found the reason for the call
- Offered a specific time
- Confirmed insurance details
- Found the reason for the call
- Offered a specific time
- Confirmed insurance details
Same scenario, same scorecard in every office
Proof from a phone-based team outside dentistry
We don't have a published dental case yet. JustSchool is an online English school with large phone-based sales teams, and it built PitchMonster into onboarding for new hires. It reported these figures in its customer story.
8.3%
Increase in new-hire lead-to-payment conversion
5+ hours
Saved per sales leader each week
Practice the new-patient call before it rings
Book 15 minutes. We'll run a practice call built from one of your front desk scenarios and show you how the scorecard grades it.
Hear a new-patient practice callSee a front desk practice call for your group
Book a short demo and we'll walk you through it - no decks, just the product.
+400 teams already use AI role-plays with PitchMonster
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Dental front office training questions
Operations leaders, regional managers and training leads at DSOs and multi-location dental groups who want front desk teams in all their offices trained to one standard. Office managers use it to prepare new hires at their location, and they can practice the calls they handle themselves, like treatment-plan financing.