- TeamConsultancy reviewing roleplay tools
- Client teamCar showroom sales
- ScenarioShowroom walk-in, first-time EV buyer
- Built fromOne EV web page and a short prompt
- Setup timeAbout 5 minutes
The team today
The consultancy compares several AI roleplay vendors and reports to its client on each one. The client's showroom team will need 15 or so scenarios with different buyers.
- The consultant has already seen other roleplay products.
- Their worry is that 15 scenarios could mean writing each one in depth.
- They want to know what a rep learns from a weak run, and how results feed the client's certification.
The call reps find hardest
A first-time EV buyer walks into the showroom with no appointment, raises a worry and isn't ready to book a test drive.
How a rep practices it
The buyer
Danielle, a first-time EV buyer
The AI wrote this scenario from one carmaker web page and the prompt "first-time EV buyer" in about five minutes. It covers the buyer, her goals and worries, a decision window of six to eight weeks, the call steps and three objections with triggers. Each section comes from a template you can edit or delete.
Written by AI from one carmaker web page
DanielleFirst-time EV buyer, AI buyerVideo call- Situation
- Her current car just failed its annual roadworthiness test
- Worries
- Charging, and winter range against the advertised figure
- Objections
- A rival she already drove, long trips, battery value after five years
The call
The rep tries to book too soon
The rep learns her mileage, her commute and that her wife will drive the car too. Then Danielle raises the charging network, and the rep moves to the test drive without answering.
Danielle, AI buyer
But the charging network worries me a bit. I'm curious what you offer that's better in that area.
Your rep
That's something that we'll cover today. Would you love to pencil in the date for you and your wife for the test drive?
The feedback
The score shows where the call slipped
This first attempt scored 52% and missed the goal, because Danielle said she was still just looking. The scorecard and the AI Coach both flagged the unanswered charging question. The coach suggested a qualifying question to ask before the test drive, and the next run is scored on the full scorecard again.
52%
First attempt, goal missed - Found her mileage, commute and long trips
- Answered the charging concern
AI Coach suggested asking
Most of your charging will depend on where the car lives overnight. So will you be charging on a drive, or relying on public charging?
What managers see
Pace, talk ratio, questions asked and longest monologue come as default metrics the client can change or remove. A gap report gathers missed checks across all roleplays. Any check can name the curriculum module that covers it, so the rep knows which lesson to take next.
- Default speech metrics the client can edit or remove
- A gap report gathered across all roleplays
- Manager comments on any moment of the recording
Lessons for your team
- Ask each vendor to build one scenario from material you already have, and time it.
- Run a buyer hard enough to fail, so you see what a rep learns from a weak run.
- Link each missed check to the lesson that covers it.
